Mahangu Weerasinghe Will Talk About Support, And Standing Behind WordPress Products

Mahangu Weerasinghe

Introducing our First Speaker for WordCamp Kochi 2017 – Mahangu Weerasinghe.

Mahangu is an Automattician hailing from Colombo, Sri Lanka, Mahangu first found WordPress when he stumbled upon 0.70 in the dark recesses of #wordpress on Freenode. He has used and provided support for every major release of the software, and is excited about the impact the platform can have on South Asia.

Though once a high school English teacher, his desire to make online publishing more democratic led him to Automattic, where he now works as a Happiness Engineer. He sincerely believes that stellar support will play a pivotal role in helping WordPress power the next 27% of the web!

Mahangu is an experienced speaker, and has spoken at several WordCamps, including WordCamp Pune 2015, WordCamp Mumbai 2016, WordCamp Singapore 2016, and WordCamp Kathmandu 2016.

He will be speaking at WordCamp Kochi on the topic,  Support First: Standing Behind Your WordPress Products

In his talk, Mahangu will explore more about how WordPress developers and agencies can benefit by building their products and services around the support they hope to provide for them, and show how support can be an investmentm if you think of it as branding through customer service. Using real world examples from the support space, he will explore further as to how one can provide a great support experience for their clients by costing for support, charging for support and hiring for support.

 

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